Your privacy is paramount. This Privacy Policy explains how sbouno collects, uses, stores, and protects your personal information. We are committed to handling your data with transparency, integrity, and in full compliance with international data protection standards.
This Privacy Policy governs the collection, use, storage, and disclosure of personal information by sbouno in connection with your use of our online betting platform, including our website, mobile applications, and all associated services. By creating an account on sbouno, you consent to the data practices described in this policy.
sbouno is committed to protecting your privacy and ensuring the security of your personal data. We comply with international data protection regulations, including principles derived from the General Data Protection Regulation (GDPR) and other globally recognized privacy frameworks. This policy applies to all users accessing sbouno from Indonesia and other jurisdictions where our services are available.
If you have any questions or concerns about how we handle your personal information, please contact our Data Protection Officer at .
sbouno collects and processes various categories of personal information to provide, improve, and secure our services. The types of data we collect include:
When you register an account on sbouno, we collect the following information:
To comply with international anti-money laundering (AML) and Know Your Customer (KYC) regulations, we require you to submit:
All identity documents are stored securely using industry-standard encryption protocols. We do not share your identification documents with third parties except as required by law or regulatory obligations.
When you deposit funds into your sbouno account or request a withdrawal, we collect and process:
We do not store complete credit or debit card numbers on our servers. All card transactions are processed through PCI-DSS compliant third-party payment gateways that tokenize sensitive card data.
To provide our sports betting, live casino, togel (Indonesia's traditional numbers lottery), and slot gacor (high-RTP slots) services, we collect:
This data is used to process your bets, calculate winnings, detect fraudulent or abusive behavior, and provide personalized recommendations and promotions.
When you access sbouno, we automatically collect technical information through cookies, server logs, and analytics tools:
We use this data to optimize platform performance, troubleshoot technical issues, detect fraudulent activity, and personalize your user experience.
When you contact sbouno's customer support team via live chat, email, or phone, we collect and store:
This information is retained for quality assurance, training purposes, dispute resolution, and regulatory compliance.
sbouno uses the personal information we collect for the following purposes:
We will only send you marketing communications if you have consented to receive them during registration or through your account settings. You can withdraw your consent at any time by updating your communication preferences or contacting our support team.
Under international data protection law, sbouno relies on the following legal bases to process your personal data:
sbouno does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted third-party service providers and partners under the following circumstances:
To process deposits and withdrawals, we share necessary payment information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These parties process your data in accordance with their own privacy policies and applicable financial regulations.
sbouno integrates games from third-party providers including Evolution Gaming (live casino), Pragmatic Play (slots and live casino), Microgaming, NetEnt, Spribe (Aviator), and Pocket Games Soft. When you play games from these providers, certain session and betting data is shared with them to enable gameplay and ensure game integrity. These providers operate under strict data protection agreements and are bound by confidentiality obligations.
To verify your identity and comply with KYC requirements, we may use third-party identity verification services that cross-reference your submitted documents against government databases and fraud prevention databases. These services process your data solely for verification purposes and delete it after the verification is complete.
Our customer support team uses live chat software, email systems, and CRM (Customer Relationship Management) tools to manage your support requests. These tools may be hosted by third-party service providers who act as data processors under our instructions.
sbouno uses analytics tools (such as Google Analytics, Mixpanel, or similar platforms) to understand user behavior and improve our services. We also work with affiliate partners and marketing platforms to track referrals and measure campaign performance. These platforms may use cookies and tracking technologies. You can control cookie settings through your browser or our cookie consent banner.
We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies, or courts if required by law, legal process, or regulatory investigation. This includes responding to subpoenas, court orders, or lawful requests for information related to fraud investigations, money laundering cases, or other criminal activity.
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.
sbouno retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
After the retention period expires, we securely delete or anonymize your personal data so that it can no longer be associated with you.
sbouno employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access.
Depending on your jurisdiction, you may have certain rights regarding your personal data. sbouno respects these rights and provides mechanisms to exercise them:
You have the right to request a copy of the personal information we hold about you. To request access, contact our Data Protection Officer at . We will respond within 30 days and provide your data in a structured, commonly used, and machine-readable format.
If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most of your information directly through your account settings, or contact our support team for assistance.
You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, we may be required to retain certain data to comply with legal obligations (e.g., AML record-keeping requirements). In such cases, we will inform you of the reasons for retention.
You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or when processing is unlawful but you do not want the data deleted.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider, where technically feasible.
You have the right to object to processing of your personal data based on legitimate interests, including profiling and direct marketing. You can opt out of marketing communications at any time through your account settings or by clicking the "unsubscribe" link in our emails.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
If you believe we have violated your privacy rights, you have the right to lodge a complaint with a supervisory authority in your jurisdiction. However, we encourage you to contact us first so we can attempt to resolve your concerns directly.
sbouno uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.
We use the following types of cookies:
You can control cookie settings through your browser. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of sbouno. For more information, see our Cookie Policy (available in your account settings).
The sbouno platform may contain links to third-party websites, including game provider sites, payment gateways, and affiliate partners. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
sbouno is strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21, you are prohibited from using our services. If we discover that we have inadvertently collected personal data from a person under 21, we will immediately delete that information and close the associated account. Parents or guardians who believe a minor has provided personal information to sbouno should contact us immediately.
sbouno operates internationally and may transfer your personal data to servers and service providers located outside Indonesia. When we transfer data to countries that do not provide the same level of data protection as Indonesia or the European Union, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms, to ensure your data remains protected in accordance with this Privacy Policy.
sbouno reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on this page with a new "Last Updated" date and, where appropriate, by sending you an email notification.
Your continued use of sbouno after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
We take your privacy seriously and are committed to addressing your concerns promptly and professionally. Our support team is fluent in both Indonesian and English and is available around the clock to assist you.
All data transmitted to and from sbouno is protected by military-grade 256-bit SSL/TLS encryption. Your personal and financial information is secured at every step.
sbouno follows data protection principles inspired by GDPR and other international privacy frameworks, ensuring transparency, accountability, and respect for your rights.
You can request a copy of all personal data we hold about you at any time. We provide your data in a portable, machine-readable format within 30 days.
Request deletion of your personal data at any time (subject to legal retention requirements). We will permanently erase your information from our systems.
sbouno does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used solely to provide our services.
All privacy-related inquiries are handled by our Data Protection Officer and responded to within 72 hours. Data subject requests are completed within 30 days.
We invest heavily in security infrastructure and data protection practices to ensure your personal information remains confidential, secure, and under your control.
All sensitive data at rest (passwords, payment details, KYC documents) is encrypted using AES-256, the same standard used by banks and governments worldwide.
Only authorized personnel can access your data, on a need-to-know basis. All employees undergo background checks and sign confidentiality agreements.
Enable 2FA on your account for an additional security layer. Even if your password is compromised, your account remains protected.
Independent security experts conduct periodic penetration tests and vulnerability assessments to identify and fix potential weaknesses.
Our Data Protection Officer is available 24/7 to answer your questions, handle data requests, and ensure your privacy rights are respected. You can also explore our FAQ or read our full Terms & Conditions.